Patients & Carers

As a patient, you likely have views about your care: what you would like to happen, where you want to receive care, and even things you would like to avoid.

Coordinate My Care (CMC) is an NHS clinical service that supports you to record this information.

A doctor or a nurse will talk to you about your health, illnesses and wishes and create a personalised urgent care plan that is available to help you. All these details will be entered into the CMC system, which is an electronic plan available to those who may need to care for you.

It can be accessed by your GP, community nurses, hospital team, out-of-hours doctors, specialist nurses, London Ambulance Service and NHS 111. If you need help, the doctors and nurses caring for you either in the community or in the hospital will be able to access the clinical and personal information about you and know what care they should deliver to you 24/7.

The health and care practitioners reviewing an urgent care plan will use its content to help guide their response to your needs. It is important to emphasise that the care plan is not a legally binding document, but the clinician would need to have good reasons to ignore the content of your CMC care plan.

mycmc – the CMC patient portal

It is now possible for you to begin a CMC care plan yourself. However, you still need to meet with a healthcare professional to discuss and complete the care plan before it can be shared with other services. The link on this page will take you to the myCMC home page. From there you can click on ‘Start myCMC’ – the introductory video will explain further.

Download our step-by-step guide to creating your personal plan



A patient’s perspective

Gloria Goldring recently created her own CMC plan. Here she describes the process – and how she feels it would have helped her late husband David during his final illness.