Patients & Carers

As a patient you likely have views about your care: what you would like to happen, where you want to receive care, and even things you would like to avoid.

Coordinate My Care is an NHS clinical service that supports you to record this information.

A doctor or a nurse will talk to you about your health, illnesses and wishes and create a personalised urgent care plan that is available to help you. All these details will be entered into the Coordinate My Care system, which is an electronic record available to those who may need to care for you.

It can be accessed by your GP, community nurses, hospital team, out-of-hours doctors, specialist nurses, London Ambulance Service and NHS 111 (NHS 111 is the unscheduled emergency telephone number that operates day and night). If you need help, the doctors and nurses caring for you either in the community or in the hospital will be able to access the clinical and personal information about you and know what care they should deliver to you.

The health and care practitioners reviewing an urgent care plan will use its content to help guide their response to a patient’s needs. It is important to emphasise that the care plan is not a legally binding document, but the clinician would need to have good reasons to ignore the content of your CMC care plan.

Coordinate My Care gives you an opportunity for you to record your decisions and expressed wishes about your care. This information will be available to all legitimate professionals who are looking after you 24/7. The fact that everyone can see your care plan and wishes will help to ensure that any care you receive is in line with what you’ve decided. You have complete choice whether or not to participate.