About CMC

Coordinate My Care (CMC) was established in May 2012 to address the need for patients to have integrated, coordinated and quality care.

We are an NHS clinical service currently available across London and funded by the 32 Clinical Commissioning Groups (CCGs) that represent London. We hope to broaden out to further regions over the next few years so as many people as possible can benefit from our service.

See the area we serve.

We work to empower patients to have choices about the care they receive and to make those choices known to those who care for them. We look to continually link up the organisations and individuals that provide care for a patient including doctors, nurses, social care providers and emergency services including the ambulance service, NHS 111 and the out of hours GP service.

We work with GPs to support the needs and wishes of patients. GPs work together with their patients to create a personalised urgent care plan that is prepared and recorded on CMC to ensure all care providers can access this information all day, every day. We work closely with London Ambulance Service, the South East Coast Ambulance Service and NHS 111 to ensure patients receive the most appropriate care. We are developing partnerships across all of the NHS and the private sectors.

We know that Clinical Commissioning Groups, NHS Trusts, nursing homes, hospices, community providers, patients and their families all play an integral role in the successful coordination of care. As a team, we bring extensive clinical experience to drive the cultural and operational change required to deliver integrated, coordinated and quality care for patients.

Meet the team

Professor Julia Riley MRCGP, FRCP, MD

Clinical Lead Coordinate My Care & Palliative Care Consultant

Professor Riley is a consultant in Palliative Medicine at the Royal Marsden and Royal Brompton NHS Trusts and the Clinical Lead for Coordinate My Care which she established in 2012.

She is a Visiting Professor at Imperial College London; Editor of the European Journal of Palliative Care (the journal for the European Association of Palliative Care), and the Clinical Lead for Coordinate My Care, the clinical service that coordinates and allows patients to have choices and improved quality of end of life care.

Professor Riley has two main research interests. The first is in the inter-individual variation in patient's response to opioids. The second is the development of models of end of life care that include the seamless transition between the acute and the community sector, improving quality of life, decreasing in the number of unnecessary hospital admissions and increasing the number of patients being cared for, and dying in their preferred place.

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Diana Howard

Nurse Director

Diana has been with the CMC team since April 2014. She is a highly experienced nurse, with over 30 years of service in London hospitals. She is regarded as an expert in palliative care nursing.

Prior to joining CMC, Diana worked in clinical practice as the senior nurse in the Palliative Care Team at Imperial College Healthcare NHS Trust - comprising St Mary's, Charing Cross and Hammersmith Hospitals in West London.

Diana's route into palliative care was through general medicine, care of the elderly, and mental health, and she has loved working in busy general hospitals. She is particularly interested in the CMC service helping to improve the care of patients who do not always access specialist palliative care services, for example those with cognitive impairment, or general frailty, or those who are homeless.

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Gerard Bowden

Clinical Quality Manager

Gerard came to the CMC team as a Clinical Facilitator in September 2012, with some 20 years of experience in Specialist Palliative Care in London and overseas, and has since moved into the role of Clinical Quality Manager.

From managing hospice wards to Clinical Nurse Specialist roles, Gerard brings his passion for clarity, simplicity and efficacy to bear on his work within the CMC team – to the benefit of patients, families and the professionals caring for them. Gerard has a keen interest in the use of information technology to support and improve care delivery. He has published on palliative care related issues – the meaning of 'home' and impact on intimacy expression and issues related to spiritual complexity and denial.

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Jagdesh Grewal

Clinical Services Manager

Jag has a wealth of clinical and managerial expertise and has been in the clinical services role for the CMC team since 2015.

Jag has worked in the NHS for over 30 years and started her career as a Registered Nurse. 23 of those years have been at the Royal Marsden Hospital in Chelsea where she has held positions varying from senior nurse manager to clinical services manager.

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Mandy Shaw

IT Architect/Technical Project Manager

Mandy Shaw joined the CMC team in October 2012 and brings a wealth of expertise in IT Architecture and Technical Project Management.

She is responsible for IT aspects of the CMC system, for operational relationships with system vendors, for the coordination of the reporting function and overseeing the Information Governance around CMC. Mandy has been working in IT since 1981. She has been a developer, an infrastructure consultant, an IT educator, a quality manager, a technical project manager, a software product manager, and an IT solutions architect.

Mandy has also been responsible for pre- and post-sales support for a range of IT products. She provided end-to-end IT architecture for the well-known websites www.findmypast.com (family history research) and www.elephant.co.uk (motor insurance). She also worked for three years with a reputable High Street retailer.

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Bijal Shah

Development Manager

Bijal joined the CMC team in December 2012 as Development Manager.

She has over 12 years experience in rolling out IT related projects in the education and the non profit sector. As a result of this work she has gained strong skills in service development which support the objective of embedding CMC across London. Bijal's experience has required her to work with practitioners both on the frontline and at a strategic level and one of her key remits has been to support the transition of the CMC service to an improved IT system, work on the goal of interoperability of CMC with other healthcare provider systems and work with urgent care and out of hours providers to maximise uptake of the service.

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Julius Wavammuno

Helpdesk/System Administrator

Julius joined Coordinate My Care in June 2013 as the System Administrator responsible for the CMC Helpdesk and Mailbox.

Julius is highly experienced as an Application Support Professional and has extensive expertise across a wide range of technical environments. He is able to offer significant analytical support experience, strong troubleshooting skills and a proven ability to optimise resources. This experience is further enhanced by exceptional communication skills and a dynamic self-starter approach to all projects.

Julius is experienced in 1st & 2nd line system support, analysis, ascertaining client requirements, application development, troubleshooting issues and ongoing user support - all with minimal impact on application downtime.

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Nick Fairclough

Nick Fairclough

Marketing and Communications

Nick joined the CMC team in December 2016 to provide communication & marketing cover whilst Samina Qutub continues her maternity leave.

Nick is working to ensure effective communications to all CMC stakeholders and service users, and to produce easy-to-read and compelling information for patients and healthcare professionals to promote greater use of CMC.

He has over twenty years’ experience in communications & marketing in the public and not-for-profit sectors, and has led the communications, marketing and engagement functions in three high-profile NHS trusts.

Nick is a Member of the Chartered Institute of Public Relations and is additionally qualified in social work practice (DipSW), having worked in residential care for children and for adults with mental health problems.

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Fiona Case

Fiona Case

Training and Engagement

Fiona has been with the CMC team since January 2016 working on training of users to the CMC system and engagement with CCG teams to help promote & encourage uptake.

This has seen Fiona travel to every corner of London to work with teams on how to use the system and create care plans, hold educational events, resolve any local blockers to uptake as well as support the reporting of local outcomes for further evidence base and buy in.

She previously trained as a nurse in a London hospital, specialising in gynaecology and infertility. Prior to joining CMC, Fiona worked in the fitness industry for fifteen years as a Health & Fitness Education Manager in a community sports centre and was instrumental in establishing GP referral schemes, cardiac rehabilitation and steps to fitness for mental wellbeing to name a few projects.

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