Coordinate My Care (CMC) was established in May 2012 to address the need for patients to have integrated, coordinated and quality care.
We are an NHS clinical service currently available across London and funded by the 32 Clinical Commissioning Groups (CCGs) that represent London. We hope to broaden out to further regions over the next few years so as many people as possible can benefit from our service.
We work to empower patients to have choices about the care they receive and to make those choices known to those who care for them. We look to continually link up the organisations and individuals that provide care for a patient, such as doctors, nurses, social care providers and emergency services including the ambulance service, NHS 111 and the out of hours GP service.
We work with GPs to support the needs and wishes of patients. GPs work together with their patients to create a personalised urgent care plan that is prepared and recorded on CMC to ensure all care providers can access this information all day, every day. We work closely with the London Ambulance Service and NHS 111 to ensure patients receive the most appropriate care. We are developing partnerships across all of the NHS and the private sectors.
We know that Clinical Commissioning Groups, NHS Trusts, nursing homes, hospices, community providers, patients and their families all play an integral role in the successful coordination of care. As a team, we bring extensive clinical experience to drive the cultural and operational change required to deliver integrated, coordinated and quality care for patients.
How does CMC work?
Coordinate My Care works by sharing information across difference care settings and the following video brings to life how this works in practice from the patient creating an urgent care plan with their GP right through to a call coming through to NHS 111 and the London Ambulance Service and how their preferences for care are seen by all the professionals involved in their care.